So you've tried installing the app, but when you run the installer it's not launching. Some anti-virus applications interfere with the installer, and cause it to crash or not run at all.

We recommend disabling your anti-virus temporarily, by either closing your anti-virus application or going into your settings and turning off protection services. 

After you've disabled your anti-virus, ensure no instances of the app are running in Task Manager. Then try running the installer again. 

If the problem persists, boot your computer in Safe Mode, and try running the installer again.

If that doesn't fix the issue, contact your editor with alternative upload methods.